Terms of Service

1. Who provides the service

Isaac Medina Suárez (ZYNERONIX), Spanish tax ID (NIF) 45176645E, C/ Curato 72, 35420 Moya (Las Palmas), Spain. Contact: hola@zyneronix.com.

2. Businesses and professionals only

These services are sold exclusively to businesses, freelancers and professionals for their own activity. By hiring us, you confirm you are acting as such, so the 14-day consumer withdrawal right does not apply.

3. Services

Website subscription (design, hosting, maintenance and local SEO). The details of each plan, the delivery time and the price are stated in the proposal sent to each customer, which are part of this contract. The website is delivered in under 10 working days from the customer sending us their material (photos, texts and access details). Website maintenance includes two rounds of changes a month (each round covers all the changes the customer asks for together) and seasonal changes (summer hours, Christmas, campaigns).

4. How you sign up

(a) You receive the proposal; (b) you pay the first month (by bank transfer after you receive the invoice, to the account stated on it); (c) you receive a confirmation email with these terms within 24 hours. We keep the contract and you can request it at any time. Languages: Spanish and English; if they differ, Spanish prevails.

5. Price and payment

The price is the one stated in the proposal. It is billed monthly in advance, with a monthly invoice: it is paid by bank transfer to the account ZYNERONIX states on the invoice. Website maintenance can be paid month by month or in advance: the first quarter in advance costs €169 and is offered only when you sign up; the annual payment in advance costs €711. Amounts paid in advance are not refundable; the service is provided until the end of the paid period. After the paid period, the service continues month to month at the current price unless you cancel with the notice stated above. Indirect taxes apply according to your location: in the Canary Islands, IGIC or the small-business exemption; in mainland Spain and the Balearic Islands, reverse charge; outside Spain, the transaction is not subject to Spanish tax.

6. Minimum term and cancellation

Minimum term of 3 monthly payments. After that, the contract continues month to month. To cancel, notify us through your dashboard or by email at least 15 days before your next billing date: that charge will not go through. If you notify us with less than 15 days' notice, that charge goes through and is the last one. If you cancel during the minimum term, you will owe the remaining payments up to 3, unless the cancellation is due to a breach on our part.

7. Non-payment

If a charge fails, we let you know. If it remains unpaid after 7 days, we may suspend the service (website offline) until it's settled. In addition, either party may terminate the contract immediately if the other seriously breaches its obligations and does not remedy it within 7 days of formal notice.

8. Service level

The website will be up at least 99% of the time each month, excluding outages caused by external providers (Google, phone carriers). Report issues by email; we reply within 1 business day. If we miss 99% in a given month, we credit the proportional part of that month on the following invoice — that is the only compensation.

9. Ownership

The domain belongs to the customer and is registered in their name. The customer's texts, photos, logo and brand belong to the customer. Zyneronix's code, templates and technology belong to us; the customer may use them for as long as the contract runs. When it ends, we hand over a copy of your texts and images and remove our access to your domain and Google Business Profile.

10. Your data and your customers' data

Regarding the data of the customer's own clients (forms on their website), the customer is the data controller and Zyneronix acts as the data processor, under the data processing addendum (GDPR art. 28) accepted together with these terms.

11. Liability

We do not guarantee search rankings, a number of customers or sales. Our total liability is limited to the amount paid in the last 6 months, except in cases of wilful misconduct or gross negligence. The customer is responsible for holding the rights to any photos and texts they provide us.

12. Changes to these terms

We will give 15 days' notice of any change. If you disagree, you may cancel without penalty.

13. Governing law and courts

Spanish law applies. Any dispute is submitted to the courts of Las Palmas de Gran Canaria, Spain.

Questions about these terms? Email us at hola@zyneronix.com.